Why CCU Exists

Burnout, communication breakdown, and emotional overwhelm are at an all-time high in caregiving and healthcare education. Traditional training teaches tasks. CCU teaches the person — their resilience, emotional regulation, professionalism, and ability to succeed under pressure. That’s where sustainable workforce stability begins.

Emotional Stability

Reduce stress, overwhelm, and burnout before they begin.

Communication Clarity

Learn how to navigate difficult conversations and stay composed under pressure.

Professional Excellence

Show up consistently, confidently, and ready for real-world caregiving demands.

About the Course

This Certification Is For… Individuals: • New caregivers • DSWs, DSPs, CNAs • Healthcare students • Anyone wanting better emotional regulation and communication • Anyone preparing for caregiving roles Agencies & Colleges: • Home care agencies • Residential facilities • Community colleges • Workforce programs • CNA/DSW training programs

Curriculum

17 Chapters · 98 Lessons

  1. 1

    CCU Orientation: Welcome to Compassionate Care U

    1. 📋 Lesson 1: Welcome to Compassionate Care U Free preview
    2. 📋 Lesson 2: How This Course Works Free preview
    3. Knowledge Check Free preview
    4. 📋 Lesson 3: How to Access and Troubleshoot Your Course Free preview
    5. 📋 Lesson 4: Professional Expectations Free preview
    6. 📋 Lesson 5: Student Success Checklist Free preview
    7. 📋 Lesson 6: CCU Promise Free preview
  2. 2

    Module 1: The CCU Way: Compassionate, Inclusive, Dignity-Centered Care

    1. (Included in full purchase)

      Learning Objectives

    2. (Included in full purchase)

      Lesson 1: Understanding the Role of a Direct Support Worker

    3. (Included in full purchase)

      Lesson 2: Real-World Compassion Examples + Scenario

    4. (Included in full purchase)

      Lesson 3: The CCU Standards of Care - Deep Dive

    5. (Included in full purchase)

      Lesson 4: Key Terms + Reflection

    6. (Included in full purchase)

      Lesson 5: Module 1 Competency and Policy

    7. (Included in full purchase)

      Module 1 Knowledge Check

  3. 3

    Module 2: Essential Caregiving Skills - Supporting Clients With Dignity

    1. Learning Objectives Module 2 Free preview
    2. Lesson 1: Assisting with Daily Living Activities (ADL’s) Free preview
    3. Lesson 2: Supporting Clients With Dignity (Bathing, Dressing, Grooming, Toileting, Feeding) Free preview
    4. Lesson 3: Safety in Daily Care Tasks (Risks, Do’s & Don’ts, Infection Basics) Free preview
    5. Lesson 4: Key Terms + Reflection Free preview
    6. Lesson 5: Competency Free preview
    7. Module 2 Quiz Free preview
  4. 4

    Module 3: Communication & Professional Presence - The CCU Standard

    1. (Included in full purchase)

      Learning Objectives Module 3

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      Lesson 1: Introduction to Communication & Professional Presence

    3. (Included in full purchase)

      Lesson 2: Verbal & Nonverbal Communication in Care

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      Lesson 3: Professional Presence in the Client’s Home

    5. (Included in full purchase)

      Lesson 4: Key Terms + Reflection

    6. (Included in full purchase)

      Lesson 5: Competency Checklist

    7. (Included in full purchase)

      Module 3 Quiz

  5. 5

    Module 4: Nourishment & Wellness: Compassionate Nutrition & Meal Support

    1. (Included in full purchase)

      Learning Objectives Module 4

    2. (Included in full purchase)

      Lesson 1: Nutrition as Care, Not Just a Task

    3. (Included in full purchase)

      Lesson 2: Assisting With Meals Safely and Respectfully

    4. (Included in full purchase)

      Lesson 3: Recognizing Nutrition Concerns & When to Report

    5. (Included in full purchase)

      Lesson 4: Key Terms + Reflection

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      Lesson 5: Competency Checklist

    7. (Included in full purchase)

      Module 4 Quiz

  6. 6

    Module 5: Safe Medication Assistance: Accuracy, Awareness & Client Trust

    1. (Included in full purchase)

      Learning Objectives Module 5

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      Lesson 1: Role in Observing and Reporting

    3. (Included in full purchase)

      Lesson 2: Medication Safety and Reminders

    4. (Included in full purchase)

      Module 5 Survey

    5. (Included in full purchase)

      Scenario Prompt

  7. 7

    Module 6: Client Rights, Advocacy & Abuse Prevention: The CCU Protection Model

    1. (Included in full purchase)

      Learning Objectives Module 6

    2. (Included in full purchase)

      Lesson 1: Understanding Clients Rights

    3. (Included in full purchase)

      Lesson 2: Types of Abuse and Signs

    4. (Included in full purchase)

      Lesson 3: Reporting Procedures

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      Module 6 Quiz

  8. 8

    Module 7: Emergency Preparedness: Staying Calm, Safe & Prepared

    1. (Included in full purchase)

      Learning Objectives Module 7

    2. (Included in full purchase)

      Lesson 1: Types of Emergencies

    3. (Included in full purchase)

      Lesson 2: Responding in Home Care Settings

    4. (Included in full purchase)

      Lesson 3: Documentation After Events

    5. (Included in full purchase)

      Scenario Prompt

  9. 9

    Module 8: Documentation & Reporting - Truth, Clarity & Compassion in Action

    1. (Included in full purchase)

      Learning Objectives Module 8

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      Lesson 1: What To Document

    3. (Included in full purchase)

      Lesson 2: Objective vs. Subjective Notes

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      Lesson 3: Confidentiality in Reporting

    5. (Included in full purchase)

      Module 8 Quiz

    6. (Included in full purchase)

      Reflection Prompt

  10. 10

    Module 9: Privacy, Respect & Confidential Care - HIPAA the CCU Way

    1. (Included in full purchase)

      Learning Objectives Module 9

    2. (Included in full purchase)

      Lesson 1: Overview of HIPAA

    3. (Included in full purchase)

      Lesson 2: Protecting Client Privacy

    4. (Included in full purchase)

      Lesson 3: Real-World Examples

    5. (Included in full purchase)

      Module 9 Quiz

  11. 11

    Module 10:Infection Control & Standard Precautions - Protecting Clients With Care

    1. (Included in full purchase)

      Learning Objectives Module 10

    2. (Included in full purchase)

      Lesson 1: Understanding Infection Control

    3. (Included in full purchase)

      Lesson 2: Standard Precautions

    4. (Included in full purchase)

      Lesson 3: Responding to Exposure

    5. (Included in full purchase)

      Module 10 Quiz

  12. 12

    Module 11: Mobility, Transfers & Safe Movement - Compassionate Physical Support

    1. (Included in full purchase)

      Learning Objectives Module 11

    2. (Included in full purchase)

      Lesson 1: Safe Transferring

    3. (Included in full purchase)

      Lesson 2: Fall Prevention in the Home

    4. (Included in full purchase)

      Lesson 3: Use of Mobility Aids

    5. (Included in full purchase)

      Module 11 Checklist

    6. (Included in full purchase)

      Module 11 Quiz

  13. 13

    Module 12: Dementia, Memory Care & Emotional Understanding - The CCU Approach

    1. (Included in full purchase)

      Learning Objectives Module 12

    2. (Included in full purchase)

      Lesson 1: Recognizing Symptoms

    3. (Included in full purchase)

      Lesson 2: Communicating with Memory-Impaired Clients

    4. (Included in full purchase)

      Lesson 3: Mental Health Red Flags

    5. (Included in full purchase)

      Scenario Prompt

  14. 14

    Module 13: Cultural Sensitivity, Inclusion & Respectful Client Engagement

    1. (Included in full purchase)

      Learning Objectives Module 13

    2. (Included in full purchase)

      Lesson 1: Respecting Cultural Differences

    3. (Included in full purchase)

      Lesson 2: Bias Awareness in Caregiving

    4. (Included in full purchase)

      Lesson 3: Inclusive Care Practices

    5. (Included in full purchase)

      Cultural Sensitivity Infographic

    6. (Included in full purchase)

      Reflection: Inclusive Care

  15. 15

    Module 14: Professional Boundaries, Ethics & Healthy Caregiver Relationships

    1. (Included in full purchase)

      Learning Objectives Module 14

    2. (Included in full purchase)

      Lesson 1: Personal vs. Professional Behavior

    3. (Included in full purchase)

      Lesson 2: Red Flags for Misconduct

    4. (Included in full purchase)

      Lesson 3: Ethics Scenarios and Decision-Making

    5. (Included in full purchase)

      Ethics Scenarios Worksheet

    6. (Included in full purchase)

      Scenario Prompt

  16. 16

    Module 15: Alzheimer’s & Dementia - Compassionate Support Through Every Stage

    1. (Included in full purchase)

      Learning Objectives

    2. (Included in full purchase)

      Lesson 1: Introduction to Alzheimer’s and Dementia

    3. (Included in full purchase)

      Lesson 2: Recognizing Symptoms

    4. (Included in full purchase)

      Lesson 3: Effective Communication Techniques

    5. (Included in full purchase)

      Lesson 4: Managing Problem Behaviors

    6. (Included in full purchase)

      Lesson 5: Safety and Environmental Modifications

    7. (Included in full purchase)

      Lesson 6: Working with Families and Caregivers

    8. (Included in full purchase)

      Module 15 Quiz

  17. 17

    FINAL EXAM — CCU DSW Certification Assessment

    1. (Included in full purchase)

      Final Certification Quiz

What Makes CCU Different

CCU integrates emotional intelligence, communication, wellness, and professionalism — the skills that lead to retention, resilience, and career success. These are the skills most training programs skip.

Inside the CCU Certification

Before you enroll, you’ll begin with an essential Orientation module. This brief walkthrough introduces the CCU training system, explains how the certification works, and prepares you for the emotional and professional development ahead. • How the 15 modules guide you from emotional grounding to professional confidence Learners see the full roadmap—from regulating emotions, to communicating clearly, to showing up consistently in real-world caregiving environments. • What makes CCU’s approach different from traditional task-based training We blend emotional intelligence, wellness, and professionalism so caregivers don’t just complete training—they grow. • How to navigate the CCU training platform with ease We show learners how to move through lessons, access downloadable tools, complete self-assessments, and track progress.

Start With Your Free Orientation Module

Get an inside look at the CCU experience. This free Orientation module shows you exactly how the training works, what’s included, and how caregivers and students grow through the program.

Enroll Now Get Free Preview

Choose Your Path

For Individuals One-time payment: $497 Includes: Lifetime access 15 full modules CCU Certificate of Completion Free Orientation module Downloadable tools & resources For Agencies & Colleges Request Institutional Pricing Includes: Staff/student enrollment access Workforce readiness suppor Tracking + monitoring capabilities Orientation + all 15 modules Optional wellness workshop upgrades

Meet Our Expert Instructor

Somalia Swing, Founder of Compassionate Care U (CCU) Somalia Swing is a caregiver advocate, DSW trainer, and wellness educator dedicated to strengthening the emotional and professional foundation of today’s caregiving workforce. With experience as a Direct Service Worker, first-grade educator, and agency consultant, she brings a rare combination of compassion, clarity, and real-world understanding to every lesson. She created the CCU DSW Certification to fill a crucial gap in caregiver training — the need for emotional intelligence, communication skills, and resilience. Her mission is simple: to help caregivers show up confident, grounded, and prepared to deliver exceptional care without burning out. Through CCU, Somalia has supported caregivers, students, and agencies in developing stronger workplace habits, improved communication, and a deeper sense of purpose. Her instruction is warm, practical, and grounded in real experience — making the training feel safe, supportive, and transformational. “Caregiving requires skill, but it also requires heart. At CCU, we train both.”